11/7/2022 0 Comments Msi camera not working on skype![]() ![]() If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. ![]() In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.Įnd Customers are usually unable to open a ticket directly with Poly support. Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.ĭue to this being a new unit I suggest you get this into our support. It also enables us to verify the entitlement for using features. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. For questions around Support please check here.Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.If possible provide the MAC Address or Serial of the device.If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. If applicable provide a backup of the phone in question.Additional Poly Infrastructure (RPRM,PDMS or BToE).Provide details if UC / SIP or ObiEdition.Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync).Provide the exact Software Version of your Phone.This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: I've attached a picture of what I mean about the camera not displaying correctly and how it's cut off at the bottom right.Īlso, the firmware has been updated on the 8800 to the latest firmware.īoth the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain. When I do wireless connect to the TV, it displays correctly so I know it has to be something with the Visual+ and Content App The TV is a 65' LG Smart TV so I don't know if that makes a difference. I was thinking it may be my screen resolution being 3840 x 2160 so I adjusted that which helped, but it would shrink the display on the TV. The Content App when in use only displays about 3/4 of what is on my laptop screen so I don't what is wrong with that. I checked the settings on the TV thinking it was the aspect ratio, but it wasn't. I just have problems with the camera not displaying and the Content App not displaying correctly on the TV. I can call in and out of the 8800 with no problems. The 8800 has been provisioned and is paired with the Visual+ and camera. I have a new Polycom Trio 8800, Visual+ and Logitech C930e that I want to set up for video conferencing. I'm new here and was wondering if you guys can help me with this setup. ![]()
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